The People Puzzle: Managing Command Center and Hospital Staffing for Capacity

PDF presentation from the 2025 Fall Symposium.

Description:

Hospitals and health systems are addressing the staffing challenge in new and innovative ways. From equipping a central capacity hub to getting the right people in the right place for top-of-license direct care, we will explore unique situations and solutions to address this ever-evolving challenge during these short presentations and panel discussion.

Presenters:

• Taira M. Jerome MS, BSN, RN, NE-BC, Director, Capacity Management and Patient Flow | Corewell Health East - Mission Control
• Casey Smith, MBA, BSN, RN, Texas Market Director of Nursing Operations | CommonSpirit Health
• Jessica Crum, DNP, MBA, BSN, RN, Senior Director | LCMC Health, Transfer Center
• Robin Wood, PhD, RN, CEN, Vice President of System Capacity Managment and Patient Flow | Penn Medicine
• Christina Norgan, MSN, RN, Director, Capacity Management & Patient Flow, | Corewell Health, West & South
• Facilitator: Roy Boland, Vice President, Performance Improvement | Kauffman Hall, a Vizient Company; HCMC Advisory Board Member
• Facilitator: Lanie Crow, Senior Manager | ECG Management Consultants; HCMC Advisory Board Member