Departure Lounge: Improving Throughput One Ambulance at a Time | Webinar | October 2026
Event Format
Date
Wed, Oct 14, 2026, 12:00 PM CDT – Wed, Oct 14, 2026, 01:00 PM CDTCost
Type
Event Host
Open To
Description
Ambulance transport delays have been identified as a major discharge barrier for Luminis Health Anne Arundel Medical Center. These external delays impact bedflow efficiency and leading to bottlenecks for the Emergency department and surgical admissions. Including patients with nursing care needs into a departure lounge model will open inpatient beds earlier in the day and improve patient throughput. The introduction of ambulance discharges at Luminis Health resulted in significant improvements in throughput metrics such as ED boarding, OR hold time, admission turnaround time, and ED left without being seen.
Learning Objectives
- Describe how real-time capacity monitoring systems inform transfer decision-making and system-wide situational awareness.
- Differentiate between transfer redirection strategies for emergent vs. urgent patients and identify when each approach is operationally appropriate.
- Explain the key components of an effective load balancing process, including triggers, governance, and escalation pathways, to optimize patient flow across a hospital network.
CECs: 1
By attending this program, offered by HCMC, participants may earn up to 1 ACHE Qualifying Education Hour toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.
Speaker:
Adrian Martin is a registered nurse with 14 years experience in the Emergency department, high acuity step-down, Medical Surgical, and Oncology units. Adrian spent the bulk of his career in various leadership and technical roles, from charge nurse to informaticist, house supervisor, Manager, and now Director; focusing on workforce and systems development, interdisciplinary collaboration, and clinical workflow optimizations. Adrian is currently the Director of Nursing Operations at Luminis Health Anne Arundel Medical Center in Annapolis, Maryland, where he oversees daily clinical operations in multiple facets involving management and delegation of workforce personnel, patient safety attendants, logistics transport, transfer center, and patient throughput activities. Adrian obtained a BSN in 2012 from New York University and an MSN from Walden University with a specialty in Nursing Informatics. Adrian holds an ANCC board certification in nursing informatics and currently sits on the ANCC Content Expert Panel (CEP). Adrian also is a member of various nursing leadership organizations such as Maryland Organization of Nurse Leaders (MONL) and the American Organization of Nurse Leaders.
Jamie Chiveral, MSN, RN, NE-BC, CEN, is the System Senior Director of Nursing and Clinical Operations for Luminis Health, where she leads workforce strategies and patient throughput initiatives across the health system. A former Emergency Department nurse with 12 years of bedside experience, Jamie has developed innovative staffing models, including building and implementing large-scale float pool programs at WellSpan Health. Her leadership during the COVID-19 pandemic earned her the DAISY Leader Award, and she has presented her workforce strategy work at national conferences. Jamie is also an active leader in the nursing profession, currently serving as Secretary of the Maryland Organization of Nurse Leaders (MONL).
On-Demand Access
Only HCMC members will have access to the on-demand recording of this webinar. Non-members will be able to view the LIVE session only and will not have access to the recording afterward.