Hospital Capacity Management Consortium 2025 Fall Symposium

Discover Resources from the HCMC 2025 Fall Symposium! 

This one-day virtual gathering brought capacity management professionals from across the nation together to work towards the shared goal of optimizing the use of hospital resources.

Topics included:

• Workforce Management
• Health System Transfer Center Spotlight
• Preparing for a Digital Disruption
• Determining Appropriate Candidate for Transfer
• EMTALA
• Policy Updates

A recording of this presentation is not available. You can still explore select HCMC Fall Symposium session slides to revisit key insights and takeaways, linked below.

The People Puzzle: Managing Command Center and Hospital Staffing for Capacity

Description:

Hospitals and health systems are addressing the staffing challenge in new and innovative ways. From equipping a central capacity hub to getting the right people in the right place for top-of-license direct care, we will explore unique situations and solutions to address this ever-evolving challenge during these short presentations and panel discussions.

Presenters:

• Taira M. Jerome MS, BSN, RN, NE-BC, Director, Capacity Management and Patient Flow | Corewell Health East - Mission Control
• Casey Smith, MBA, BSN, RN, Texas Market Director of Nursing Operations | CommonSpirit Health
• Jessica Crum, DNP, MBA, BSN, RN, Senior Director | LCMC Health, Transfer Center
• Robin Wood, PhD, RN, CEN, Vice President of System Capacity Managment and Patient Flow | Penn Medicine
• Christina Norgan, MSN, RN, Director, Capacity Management & Patient Flow, | Corewell Health, West & South
• Facilitator: Roy Boland, Vice President, Performance Improvement | Kauffman Hall, a Vizient Company; HCMC Advisory Board Member
• Facilitator: Lanie Crow, Senior Manager | ECG Management Consultants; HCMC Advisory Board Member

Assessing the Appropriateness of Inter-hospital Transfers

Description:

This presentation will provide a comprehensive review of the quality and safety of inter-hospital transfers. It will cover key foundational data, examine factors influencing the safety and quality of patient care during transfers and outline proposed next steps to enhance this critical aspect of health care delivery.

Presenter:

• Stephanie K. Mueller, MD, MPH, Associate Director of Clinical Research, BWH Hospitalist Service Faculty Development Director of Programs, Department of Medicine | Brigham and Women's Hospital; Associate Professor of Medicine, Harvard Medical School

Center Spotlight: Inova Health System High Reliability Operations Center (HROC) 

Description:

Inova Health System shares their journey and next adventures of building their operations center, which has helped the system overcome common barriers to patient flow.

Presenters:

• Lisa McAllister, BSN, RN, CFRN, CEN, EMT-P, Director | Inova Transfer Center / TeleICU
• Michelle Vassallo, MHA, BSN, RN, NE-BC, Vice President of Operations | Inova Health
• Michael Homeyer, MD, System Medical Director of Patient Flow and Capacity | Inova Health
• Daniel Mehan, RN, Manager, Patient Flow and Capacity | Inova Health
• Vanora Estridge, EMT-P, Manager, Transfer Center | Inova Health
• Facilitator: Tim Dascenzo, MHA, Senior Manager, Hospitalist Service | Yale New Haven Hospital; HCMC Advisory Board Member

The Health Care Cyber Threat Landscape: Risk, Impact and Preparedness

Description:

Hear from AHA’s experts about national and international perspectives on emerging cyber threats—from geopolitical tensions to third-party and supply chain risks—along with strategies for preparation, response and recovery. Their insights will also cover recent developments in cyber legislation and policy at local, regional and national levels. - session slides only shared during the live event, not available for download now.

Presenters:

• John Riggi, National Advisor for Cybersecurity and Risk | American Hospital Association
• Scott Gee, Deputy National Advisor | American Hospital Association (former U.S. Secret Service agent)