Speakers
John Riggi
Scott Gee
10:00 - 11:00 a.m. CT
The Health Care Cyber Threat Landscape: Risk, Impact and Preparedness
Description:
Hospitals and health systems are facing an unprecedented surge in cyber-attacks. Ransomware attacks are increasingly disrupting hospitals, shutting down critical systems, delaying care and endangering patient safety. Staff must manage patient transfers without digital tools, relying on manual procedures, paper charting and limited communication, forcing staff to revert to manual processes and complicating patient transfers.
Hear from AHA’s experts about national and international perspectives on emerging cyber threats—from geopolitical tensions to third-party and supply chain risks—along with strategies for preparation, response and recovery. Their insights will also cover recent developments in cyber legislation and policy at local, regional and national levels.
As John says, “This presentation is not to scare, but to make aware—so we can prepare.”
Speakers:
John Riggi, National Advisor for Cybersecurity and Risk | American Hospital Association
Scott Gee, Deputy National Advisor | American Hospital Association (former U.S. Secret Service agent)
Panelists
Suzette Proctor
Casey Smith
Jessica Crum
11:20 a.m. - 12:10 p.m. CT
The People Puzzle: Managing Command Center and Hospital Staffing for Capacity
Description:
Hospitals and health systems are addressing the staffing challenge in new and innovative ways. From equipping a central capacity hub to getting the right people in the right place for top-of-license direct care, we will explore unique situations and solutions to address this ever-evolving challenge during these short presentations and panel discussion.
Learning Objectives:
- Discuss frameworks for staffing a capacity command center
- Explore the relationship between command centers and hospital staffing
- Examine models and practices to create flexibility and efficiency in hospital staffing
Panelists:
Suzette Proctor, Senior Director, Capacity Management and Patient Flow | Corewell Health
Casey Smith, MBA, BSN, RN, Texas Market Director of Nursing Operations | CommonSpirit Health
Jessica Crum, DNP, MBA, BSN, RN, Senior Director | LCMC Health, Transfer Center
Facilitator: Roy Boland, Vice President, Performance Improvement | Kauffman Hall, a Vizient Company; HCMC Advisory Board Member
Facilitator: Lanie Crow, Senior Manager | ECG Management Consultants; HCMC Advisory Board Member
Speakers
Lisa McAllister
Michelle Vassallo
Michael Homeyer
Daniel Mehan
Vanora Estridge
12:20 - 1:00 p.m. CT
Center Spotlight: Inova Health System High Reliability Operations Center (HROC)
Description:
Inova Health System shares their journey and next adventures of building their operations center, which has helped the system overcome common barriers to patient flow.
Learning Objectives:
- Breaking Ground – Laying the Foundation: Learn how Inova sets the stage for success with its approach to access, flow and the tools behind our High Reliability Operations Center
- Starting the Journey – Improving Patient Flow: See how Inova has achieved YOY sustained improvement on flow-related metrics
- Our Next Adventure – Facing Challenges and Finding Opportunities: Explore how Inova tackles common flow issues and looks ahead to new ways to improve
Speakers:
Lisa McAllister, BSN, RN, CFRN, CEN, EMT-P, Director | Inova Transfer Center / TeleICU
Michelle Vassallo, MHA, BSN, RN, NE-BC, Vice President of Operations | Inova Health
Michael Homeyer, MD, System Medical Director of Patient Flow and Capacity | Inova Health
Daniel Mehan, RN, Manager, Patient Flow and Capacity | Inova Health
Vanora Estridge, EMT-P, Manager, Transfer Center | Inova Health
Facilitator: Tim Dascenzo, MHA, Senior Manager, Hospitalist Service | Yale New Haven Hospital; HCMC Advisory Board Member
Speaker
Stephanie K. Mueller
1:00 - 1:40 p.m. CT
Assessing the Appropriateness of Inter-hospital Transfers
Description:
This presentation will provide a comprehensive review of the quality and safety of inter-hospital transfers. It will cover key foundational data, examine factors influencing the safety and quality of patient care during transfers and outline proposed next steps to enhance this critical aspect of health care delivery.
Learning Objectives:
- Review foundational data on inter-hospital transfers (IHT)
- Identify aspects of IHT that contribute to quality and safety risks
- Discuss next steps to improve the quality and safety of IHT
Speaker:
Stephanie K. Mueller, MD, MPH, Associate Director of Clinical Research, BWH Hospitalist Service Faculty Development Director of Programs, Department of Medicine | Brigham and Women's Hospital; Associate Professor of Medicine, Harvard Medical School
By attending the Hospital Capacity Management Consortium 2025 Fall Symposium offered by HCMC participants may earn up to 3.5 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.