Center Spotlight: Inova Health System High Reliability Operations Center (HROC)

PDF presentation from the 2025 Fall Symposium.

Description:

Inova Health System shares their journey and next adventures of building their operations center, which has helped the system overcome common barriers to patient flow.

Presenters:

• Lisa McAllister, BSN, RN, CFRN, CEN, EMT-P, Director | Inova Transfer Center / TeleICU
• Michelle Vassallo, MHA, BSN, RN, NE-BC, Vice President of Operations | Inova Health
• Michael Homeyer, MD, System Medical Director of Patient Flow and Capacity | Inova Health
• Daniel Mehan, RN, Manager, Patient Flow and Capacity | Inova Health
• Vanora Estridge, EMT-P, Manager, Transfer Center | Inova Health
• Facilitator: Tim Dascenzo, MHA, Senior Manager, Hospitalist Service | Yale New Haven Hospital; HCMC Advisory Board Member